Tele Agent: AI Voice Calling
An AI calling system that makes and answers phone calls in Arabic, with multiple telecom providers, least-cost routing and per-call cost tracking to keep call costs in Egypt under control.
- Client
- Narmar product
- Industry
- Telecommunications
The challenge
AI phone agents depend on the voice carrier behind them. Relying on a single international provider made calls to Egyptian numbers expensive and left the service exposed to one company's pricing and availability. Call costs and margins also had to be measured accurately and webhooks protected.
Our solution
We are building a multi-provider voice layer. Every provider webhook is signature-checked and the actual carrier cost, route and margin are recorded on each call. A local Egyptian SIP trunk connects through bring-your-own-carrier, with call-quality tests of Arabic speech recognition before rollout. A provider-neutral voice interface comes next, then a Telnyx integration, least-cost routing with automatic failover and a cost and margin dashboard with anomaly alerts. Direct SIP and real-time voice streaming are being evaluated as a later phase.
Technology stack
- Laravel
- PHP
- SIP
- Speech Recognition