Terms and Conditions
Terms and Conditions
Effective Date: 14 June 2026
Website: https://narmerr.com
Company: Narmar Software
Email: info@narmerr.com
Phone: +201558605659
1. Introduction
Welcome to Narmar Software. These Terms and Conditions govern your access to and use of our website, services, software solutions, digital products, hosting services, cloud services, support services, and any related communication with Narmar.
By accessing our website, requesting a quotation, using our services, submitting information, or making a payment, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.
2. About Narmar
Narmar Software provides software development and digital technology services, including but not limited to:
- Website development
- Mobile application development
- Web application development
- AI and automation solutions
- Hosting and cloud services
- Technical support and maintenance
- UI/UX design
- Digital transformation consulting
- System integration and custom software solutions
The legal contracting entity is [Legal Company Name], registered at [Registered Address], with commercial registration number [Commercial Registration No.] and tax card number [Tax Card No.], where applicable.
3. Use of the Website
You agree to use our website only for lawful purposes. You must not:
- Use the website in a way that violates applicable laws or regulations.
- Attempt to gain unauthorized access to our systems, servers, accounts, or data.
- Upload or transmit malicious code, spam, viruses, or harmful content.
- Copy, scrape, reproduce, or exploit website content without permission.
- Misrepresent your identity or submit false information.
We may suspend or restrict access to the website if we believe there is misuse, abuse, security risk, fraud, or violation of these Terms.
4. Quotations, Proposals, and Project Scope
Any quotation, proposal, estimate, offer, or project plan provided by Narmar is valid only for the period stated in that document. If no validity period is stated, the quotation is valid for 14 days from the date of issue.
A project starts only after:
1. The client approves the quotation, proposal, or agreement.
2. Any required advance payment is received.
3. The required project materials, access credentials, and information are provided by the client.
The project scope includes only the items clearly stated in the approved proposal or agreement. Any additional features, revisions, integrations, changes, or urgent requests may require additional fees and a revised timeline.
5. Client Responsibilities
The client is responsible for:
- Providing accurate business, technical, and contact information.
- Supplying all required content, images, logos, brand assets, documents, access credentials, and approvals.
- Reviewing deliverables and providing feedback within the agreed timeline.
- Ensuring that any materials provided to Narmar do not infringe third-party rights.
- Making payments according to the agreed payment schedule.
- Keeping account credentials, admin passwords, hosting credentials, and access keys confidential.
Delays caused by missing information, late approvals, late payments, third-party issues, or client-side changes may affect the project timeline.
6. Payments and Fees
All fees, prices, and payment terms will be stated in the quotation, invoice, subscription plan, or written agreement.
Unless otherwise agreed:
- Project work may require an advance payment before work begins.
- Remaining payments are due according to milestones, delivery stages, or invoice terms.
- Hosting, maintenance, support, or subscription services may be billed monthly, quarterly, annually, or as agreed.
- Prices may exclude VAT, taxes, payment gateway fees, transfer fees, government fees, domain fees, third-party software licenses, and external service costs unless clearly stated.
- Late payments may result in suspension of work, support, hosting, delivery, or access to services.
Narmar reserves the right to change pricing for future services, renewals, or new orders. Existing active contracts will follow the agreed pricing until the end of the current billing term unless otherwise stated.
7. Delivery Timelines
Delivery dates are estimates unless expressly agreed as fixed deadlines in writing.
Timelines may change due to:
- Changes in project scope
- Delayed client feedback
- Delayed content or access
- Third-party service delays
- Technical issues outside Narmar’s control
- Payment delays
- Force majeure events
Narmar will make reasonable efforts to meet agreed timelines, but we are not responsible for delays caused by the client, third parties, hosting providers, app stores, payment gateways, domain registrars, or other external platforms.
8. Revisions and Approvals
The number of included revisions will be stated in the project agreement or quotation. If no number is stated, Narmar may provide a reasonable number of minor revisions at its discretion.
A revision means a modification to already agreed work. A revision does not include:
- New features
- Major design direction changes
- Rebuilding approved work
- Changing core business logic
- Adding new pages, modules, integrations, or languages
- Requests outside the approved scope
Once a deliverable is approved, any later changes may be treated as a new paid request.
9. Intellectual Property
Unless otherwise agreed in writing:
- Narmar retains ownership of its pre-existing code, tools, frameworks, internal systems, templates, libraries, know-how, documentation, and reusable components.
- The client receives rights to the final custom deliverables after full payment is received.
- Third-party software, plugins, themes, APIs, fonts, images, stock assets, open-source components, and licenses remain subject to their own license terms.
- Narmar may use general knowledge, technical experience, and reusable non-confidential components gained during the project for other work.
The client must not remove copyright notices, license notices, or third-party attribution where such notices are legally or contractually required.
10. Portfolio Use
Unless the client requests confidentiality in writing, Narmar may display the client’s name, logo, project screenshots, case study, or general project description in its portfolio, website, proposals, and marketing materials.
Narmar will not disclose confidential business data, private credentials, sensitive information, or non-public technical details without permission.
11. Hosting, Domains, and Third-Party Services
Where Narmar provides hosting, domain management, cloud services, email hosting, or third-party integrations:
- Service availability may depend on external providers, data centers, internet providers, registrars, DNS providers, app stores, payment gateways, or API providers.
- Narmar is not responsible for outages, downtime, policy changes, pricing changes, suspension, or technical failures caused by third parties.
- Domain registration, renewal, SSL certificates, paid plugins, premium themes, cloud resources, payment gateways, SMS providers, and similar third-party costs are usually non-refundable once purchased or activated.
- The client is responsible for complying with third-party platform rules and acceptable-use policies.
12. Support and Maintenance
Support and maintenance are provided only if included in the agreement, subscription, warranty period, or active support plan.
Support may include bug fixes, technical checks, minor updates, server checks, backups, monitoring, or assistance depending on the selected plan.
Support does not include, unless expressly agreed:
- New features
- Full redesigns
- Major version upgrades
- Data entry
- Content creation
- SEO campaigns
- Paid ads management
- Third-party account recovery
- Fixing issues caused by unauthorized changes
- Fixing issues caused by malware, weak passwords, external plugins, or third-party services
13. Acceptable Use
You must not use Narmar services for:
- Illegal activity
- Fraud, phishing, spam, or malware
- Copyright infringement
- Attacks, scanning, scraping, or unauthorized access
- Hosting harmful, abusive, or unlawful content
- Violating payment gateway, hosting, domain, or platform rules
- Any activity that may damage Narmar’s infrastructure, reputation, clients, or partners
We may suspend or terminate services if we detect abuse, legal risk, security risk, unpaid invoices, or violation of these Terms.
14. Confidentiality
Both parties agree to keep confidential information private. Confidential information may include project plans, source code, credentials, pricing, business data, customer data, technical architecture, trade secrets, financial information, and internal documents.
This obligation does not apply to information that is public, already known, independently developed, legally required to be disclosed, or disclosed with permission.
15. Security
Narmar applies reasonable technical and organizational measures to protect systems and data. However, no website, hosting environment, software system, or internet transmission is completely secure.
The client is responsible for:
- Using strong passwords
- Protecting admin accounts
- Not sharing credentials insecurely
- Enabling two-factor authentication where available
- Updating third-party tools where the client manages them
- Reporting suspicious activity quickly
16. Limitation of Liability
To the maximum extent permitted by applicable law, Narmar is not liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, revenue, business, reputation, or data
- Downtime caused by third parties
- Client-side misuse or unauthorized changes
- Payment gateway, hosting, domain, SMS, email, API, or app-store issues
- Cyberattacks, malware, or credential compromise not caused by Narmar’s proven negligence
Narmar’s total liability for any claim shall not exceed the amount paid by the client to Narmar for the specific service giving rise to the claim during the three months before the claim, unless applicable law requires otherwise.
17. Termination
Either party may terminate a service or project according to the agreed contract terms.
Narmar may suspend or terminate services immediately if:
- Payment is overdue
- The client violates these Terms
- The client uses services unlawfully
- Continued service creates legal, security, or operational risk
- A third-party provider suspends the relevant service
Upon termination, unpaid amounts remain due. Handover of files, data, or credentials may be subject to full payment and reasonable technical feasibility.
18. Governing Law
These Terms are governed by the laws of the Arab Republic of Egypt, unless another jurisdiction is agreed in a signed written agreement.
Any dispute should first be handled through good-faith negotiation. If no settlement is reached, the dispute may be referred to the competent Egyptian courts, unless otherwise agreed in writing.
19. Changes to These Terms
Narmar may update these Terms from time to time. The updated version will be posted on this website with a new effective date. Continued use of the website or services after updates means you accept the revised Terms.
20. Contact Us
For questions about these Terms, contact us at:
Narmar Software
Website: https://narmerr.com
Email: info@narmerr.com
Phone: +201558605659
Address: 55, Saad Zaglol Street - Minya - Egypt