Privacy Policy

Effective Date: 14 June 2026

Website: https://narmerr.com

Company: Narmar Software

Email: info@narmerr.com

Phone: +201558605659

1. Introduction

Narmar Software respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, contact us, request a quotation, use our services, or communicate with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

We may collect the following types of data:

2.1 Information You Provide Directly

This may include:

- Name

- Company name

- Job title

- Email address

- Phone number

- Address

- Project requirements

- Messages sent through contact forms

- Support requests

- Billing and invoice details

- Files, documents, images, or materials you provide for a project

2.2 Technical Data

When you use our website, we may collect technical information such as:

- IP address

- Browser type and version

- Device type

- Operating system

- Pages visited

- Date and time of visit

- Referral source

- Approximate location based on IP address

- Cookies and similar tracking data

2.3 Payment and Transaction Data

If you purchase services from us, we may process payment-related information such as invoice status, payment method, transaction reference, and billing details.

We do not intentionally store full card numbers or sensitive payment authentication details. Payment processing may be handled by third-party payment providers, banks, or payment gateways according to their own security and privacy policies.

2.4 Client Project Data

When we provide software, hosting, maintenance, or support services, we may access technical or business data necessary to perform the service. This may include website files, databases, hosting panels, admin accounts, source code, analytics, logs, or system configurations.

We only access such data as needed to provide the agreed service.

3. How We Use Your Data

We may use your data to:

- Respond to inquiries and contact requests

- Prepare quotations, proposals, and contracts

- Provide software development, hosting, support, and maintenance services

- Manage client accounts and communication

- Process invoices and payments

- Deliver project updates and technical support

- Improve our website, services, and customer experience

- Secure our systems and detect abuse, fraud, or unauthorized activity

- Comply with legal, tax, accounting, and regulatory obligations

- Send service-related notices

- Send marketing communications where permitted or consented to

4. Legal Basis for Processing

We process personal data where we have a lawful basis, including:

- Your consent

- Performance of a contract or pre-contract request

- Compliance with legal obligations

- Legitimate business interests, where permitted by law

- Protection of our rights, systems, clients, and services

Where consent is required, you may withdraw your consent by contacting us.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

- Improve website functionality

- Understand website traffic

- Remember user preferences

- Analyze performance

- Support marketing and advertising campaigns

- Improve security

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

We may use third-party analytics or advertising tools, such as Google Analytics, Meta/Facebook tools, or similar platforms. These providers may collect data according to their own privacy policies.

6. Sharing of Data

We do not sell your personal data.

We may share data only when necessary with:

- Hosting providers

- Cloud providers

- Payment gateways

- Email and SMS providers

- Analytics providers

- Marketing platforms

- Professional advisors

- Legal, tax, accounting, or regulatory authorities

- Contractors or team members working on your project

- Third-party software or API providers required for service delivery

We require service providers to handle data appropriately and only for the purposes required to provide the service.

7. International Data Transfers

Some service providers, cloud platforms, analytics tools, or communication tools may process data outside Egypt. Where this occurs, we take reasonable steps to ensure that data is handled securely and according to applicable legal requirements.

8. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including service delivery, legal compliance, accounting, dispute resolution, security, and business records.

Retention periods may vary depending on the type of data:

- Contact inquiries may be retained for follow-up and business records.

- Client project records may be retained during the project and for a reasonable period after completion.

- Billing and tax records may be retained as required by law.

- Technical logs may be retained for security and troubleshooting purposes.

- Marketing data may be retained until you unsubscribe or withdraw consent.

9. Data Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, password protection, encryption where appropriate, backups, firewalls, monitoring, secure hosting practices, and internal access restrictions.

However, no method of transmission or storage is completely secure. You are responsible for keeping your passwords and account credentials confidential.

10. Your Rights

Subject to applicable law, you may have the right to:

- Request access to your personal data

- Request correction of inaccurate data

- Request deletion of certain data

- Withdraw consent where processing is based on consent

- Object to certain processing activities

- Request restriction of processing

- Ask about how your data is used

- File a complaint with the relevant authority

To exercise your rights, contact us at info@narmerr.com.

We may need to verify your identity before responding to your request.

11. Marketing Communications

We may send you marketing messages about our services, offers, updates, or content if you have requested information from us, used our services, or consented to receive such messages.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe method included in the message, where available.

Service-related messages, invoices, support messages, and contract communications are not considered marketing and may still be sent when necessary.

12. Children’s Privacy

Our website and services are intended for businesses and general users. We do not knowingly collect personal data from children without appropriate consent. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

Please review the privacy policies of any third-party services you use.

14. Client Websites and Applications

Narmar may develop or maintain websites, applications, and systems for clients. In such cases, the client may be the data controller for data collected through their own website or application, while Narmar may act as a service provider or processor depending on the agreed scope.

Clients are responsible for ensuring that their own privacy policies, consent notices, user terms, and data-processing practices comply with applicable laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date. Continued use of our website or services means you acknowledge the updated Privacy Policy.

16. Contact Us

For privacy questions or requests, contact us at:

Narmar Software

Website: https://narmerr.com

Email: info@narmerr.com

Phone: +201558605659

Address: 55, Saad Zaglol Street - Minya - Egypt