سياسة الاسترداد
Refund Policy
Effective Date: 14 June 2026
Website: https://narmerr.com
Company: Narmar Software
Email: info@narmerr.com
Phone: +201558605659
1. Introduction
This Refund Policy explains how refunds, cancellations, and service credits are handled for services purchased from Narmar Software.
Because Narmar provides digital, technical, custom, hosting, and professional services, refund eligibility depends on the type of service, project stage, third-party costs, and the terms agreed in the quotation, invoice, proposal, or contract.
Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.
2. General Refund Principles
Refund requests are reviewed based on:
- The type of service purchased
- Whether work has started
- The amount of work already completed
- Whether deliverables were provided
- Whether the service is custom-made
- Whether third-party costs were already paid
- Whether the client caused delays, cancellation, or non-completion
- The written agreement between Narmar and the client
Approved refunds may be full or partial depending on the situation.
3. Non-Refundable Items
The following items are generally non-refundable once purchased, activated, registered, assigned, or paid to a third party:
- Domain names
- SSL certificates
- Hosting resources already consumed
- Server setup fees
- Cloud infrastructure costs
- Paid plugins, themes, scripts, templates, or software licenses
- App store, platform, or marketplace fees
- Payment gateway fees
- SMS, email, API, or third-party service credits
- Custom design work already completed
- Custom development work already completed
- Consultation sessions already delivered
- Emergency or urgent technical work
- Data migration work already performed
- Security cleanup or malware removal work already performed
- Any government, bank, transfer, or administrative fees
4. Custom Software, Websites, and Mobile Applications
For custom development projects, payments are usually tied to project stages, milestones, or completed work.
4.1 Before Work Starts
If the client cancels before work starts, Narmar may issue a refund after deducting any payment gateway fees, bank fees, administrative costs, or third-party costs already incurred.
4.2 After Work Starts
If work has started, the advance payment or milestone payment may be partially or fully non-refundable depending on the amount of work completed, resources allocated, time spent, and costs incurred.
4.3 After Delivery or Approval
Payments are non-refundable after delivery, approval, deployment, handover, or use of the deliverable, unless there is a proven major defect that Narmar cannot reasonably fix within a suitable time.
4.4 Change of Mind
Refunds are not provided for change of mind after work has started, after resources have been allocated, or after deliverables have been shared.
5. Hosting, Maintenance, and Subscription Services
Hosting, maintenance, and subscription services are billed according to the selected plan.
5.1 Monthly Plans
Monthly plans are generally non-refundable after the billing period starts. The client may cancel renewal for the next billing period.
5.2 Annual Plans
Annual plans may be refundable only if cancellation is requested before activation or before service usage starts. Once activated, a partial refund may be considered at Narmar’s discretion after deducting used months, setup costs, third-party costs, discounts, and payment fees.
5.3 Service Suspension
No refund is provided if services are suspended or terminated because of:
- Non-payment
- Abuse
- Spam
- Illegal use
- Security risk
- Violation of acceptable-use rules
- Violation of third-party provider policies
- Misuse of hosting, email, cloud, or software services
6. Digital Products and Ready-Made Solutions
For ready-made software, templates, scripts, digital products, licenses, or downloadable items, refunds are generally not available once access, download, license key, source code, or installation is provided.
A refund may be considered if:
- The product was not delivered.
- The wrong product was delivered.
- A major technical issue prevents normal use and Narmar cannot resolve it within a reasonable time.
7. Support and Consultation Services
Consultation, technical support, troubleshooting, training, emergency support, and advisory services are non-refundable once delivered.
If a scheduled session is cancelled by the client, refund eligibility depends on the notice period agreed in writing. If no specific notice period is agreed, Narmar may deduct administrative time, preparation time, and any costs already incurred.
8. Project Cancellation by Narmar
If Narmar cancels a project without client fault, Narmar may refund amounts paid for work not yet performed, after deducting completed work and non-refundable third-party costs.
If cancellation is due to client breach, non-payment, unlawful request, abusive behavior, missing information, or violation of terms, refunds may not be available.
9. Refund Request Process
To request a refund, contact us at info@narmerr.com with:
- Your name
- Company name, if applicable
- Invoice number or payment reference
- Service purchased
- Payment date
- Reason for refund request
- Supporting details or evidence, if any
We may request additional information to review the request.
10. Refund Review Time
Refund requests are usually reviewed within 7 to 14 business days after receiving complete information.
If approved, the refund will be processed using the original payment method where possible. Processing time may vary depending on the bank, payment gateway, card issuer, or transfer method.
11. Deductions
Approved refunds may be subject to deductions for:
- Work already completed
- Time already spent
- Third-party fees
- Payment gateway fees
- Bank or transfer fees
- Taxes where applicable
- Setup costs
- Discounts applied to the original order
- Administrative costs
12. Chargebacks and Payment Disputes
Before filing a chargeback or payment dispute, please contact us first so we can review and resolve the issue.
If a chargeback is filed without prior communication, Narmar may suspend services, restrict access, pause project work, or recover any related fees, costs, or losses, where permitted by law.
13. Contact Us
For refund requests or billing questions, contact us at:
Narmar Software
Website: https://narmerr.com
Email: info@narmerr.com
Phone: +201558605659
Address: 55, Saad Zaglol Street - Minya - Egypt